Return Policy
PRE-ORDER & ORDER CANCELLATION
For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
Any ebike order cancellation before shipment will be charged an 8% process fee, and customers can only get a 92% refund of the total order price.
Any Ebike order change such as change of address or exchange for items after shipment will be charged $20 as a change fee.
All cancellations need to be done by email to the MINAL service department. The customers cannot cancel the order by phone. The customers will receive a notification email after the order has been canceled successfully. Otherwise, the cancellation of the order was unsuccessful.
We will help you cancel the order and process to refund you, and the refund takes 1-2 business days back to your account.
MODEL REPLACEMENT
Change the size or items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to depreciation fee and transportation fee.
Acceptance time for return and exchange:within 15 days upon arrival; We will offer full refund or exchange if the product has major defects and is damaged(Without packaging damage and deliberate damage), the freight does not need to be borne by the customer; The round-trip shipping cost will borne by customer for personal reasons like dislike( Not product quality issue);Our warranty policy will be in effect upon the receipt of goods.
Please note that all accessories do not support returns. Once the package is received for purchase, the item cannot be returned.If the damage is caused by transportation, the quality of the accessories is defective, and the accessories have not been delivered for more than 35 days, we will refund the full amount within 1-2 business days after confirmation, or compensate for the new accessories for a new round of transportation .
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
Fashionable wear (hats, etc)
All accessories
Special orders
Used items except in EXTREME cases of breakage/malfunction
LATE OR MISSING REFUNDS
Please contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at customers@minalbike.com.